Booking Conditions for Green Acres Cottages

Arrival days and durations

Any arrival day, subject to availability. Minimum duration usually 3 nights.

Holiday costs

All prices include VAT at the current rate and are guaranteed against any increase, unless in the event that the Government increases the VAT rate.

Standard tariff

If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis. All prices are quoted per unit on a self catering basis.

Holiday specials

Where 'Added Value' offers and/or meals are included, all prices are quoted per person and are based on arrival date.

Group bookings

Groups are most welcome, special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted or, may be subject to an additional loss/damage deposit. Please check at the time of booking.

Reservations

Simply contact us by 'phone, fax or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.

Money matters

A deposit of £120 per unit (including all holiday specials), per week (or part week) is payable. Full payment is required if booking is made within one calendar month of arrival. A full confirmation and account will then be sent to you confirming our contract with you. Balances are required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit.

Should you have to cancel your holiday the following charges will apply: up to 28 days loss of deposit, 27-15 days 50%, 14 days or less 100%. Holiday cancellation insurance is therefore strongly recommended.

Amendments - should you wish to alter your arrangements after we have processed your booking a £20 per person (or £30 per unit) amendment fee will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed.

Please make cheques payable to "Travelsmith Holidays Ltd".

Security deposit

A security deposit of £100 will be added to the total holiday invoice payable at the time of balance. This will be fully refunded after departure, subject to any deduction for breakages, loss and/or damage and/or if the unit is left in an unacceptable condition. Liability is not limited to £100 in the event of loss/damage in excess of this figure and if in the unlikely event higher charges are applicable we would seek further payment from the credit/debit card supplied at the time of booking or require supplementary payment by cheque or credit card.

Accommodation and meals

No allowance can be given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day.

Room types

Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Treble = double + single bed. 3-bedded = 3 single beds. Where sofa beds are used in self catering, in line with maximum capacities they are always a double bed unless otherwise specified.

Special diets at Beaucliffes in Porth Veor Manor, Porth

Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.

Check in/check out

Normally your accommodation will be ready on arrival day from 4pm. On departure please vacate by 10am so that we can service it in good time prior to new arrivals.

Late arrivals

Check in is up to 9pm. Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem, please call in advance with your estimated time of arrival. Telephone 01840 213537.

Where reception is not manned all day please note there is also an 'outside safe' system for collection of keys and important arrival information, details provided with your confirmation and account. If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.

Cots and high chairs

These are provided (free of charge excluding bedding), subject to advance booking only.

Disabled clients

Disabled clients are most welcome and we will be pleased to assist wherever possible, however, please note that Green Acres Cottages is entirely unsuitable for those either confined to a wheelchair or with severe walking difficulties. Please refer to appropriate web pages or brochure for specific information and do not hesitate to seek advice from us when booking.

Swimming pool

Heated indoor pool open year round. Please note that the pool may be subject to closure or restricted use in line with any safety requirements which may be imposed by local authorities at any time, or for any other health or safety reasons. NB It is a condition of use that all guests fully comply with safety instructions.

Laundry facilities

Laundry facilities are available at Green Acres (coin operated).

Bed linen and towels

Bed linen, towels (cottage use only) and tea towels are provided in all units.

Shop

Reception is open at limited times and sells basic essentials.

Parking

Green Acres Cottages has its own private car park.

Dress code at Beaucliffes Restaurant in Porth Veor Manor

We would respectfully ask that smart casual wear is worn for dinner. Thank you for your co-operation.

Conduct

The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.

Pets

Registered guide/service dogs are welcomed free of charge. There is one cottage at Green Acres where dogs are accepted, subject to compliance with site rules, supplied on arrival. Pre-booking is essential. If unsure, please ask when booking.

Brochure/website information

All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.

Our liability

We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this website and our brochures. No liability is accepted for any accidental injury to any guest or for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Naturally every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.

At your service

If you have any queries or require further information please do not hesitate to ask.